-: My name is Kyle.
I'm the director of business operations
at Genesis Telecommunication Laboratories.
Genesis is a global leader in contact center
and customer experience software.
Our mission is to make sure that our customers
can provide the best experience for their customers
using our technology.
As the director of business operations,
it's my job to ensure that
for one of our three product lines
that we're executing on the
vision and the strategy of the product.
And be that bringing together people from different parts
of the business, be that looking at
the analytics and data to measure our performance,
or to be on the cutting edge from a product perspective
so that we are offering the best product
possible to our customers.
All functions of the business have to be
part of what we do in bringing people together
and making sure, like I said, that we're offering
the best possible solution for our customers.
It's very uncommon that I have one week
where I'm just working with marketing,
or I'm just working with sales.
What's really cool is that in any given day,
I have a meeting with our sales group
to look at what the pipeline looks like,
to bring in new business.
I'm also meeting with our product group
to make sure, again, that we're ahead
of the technology curve and offering the best solution.
And then I'm in a meeting with our finance group
to make sure that we're hitting our goals
from a revenue projection standpoint
and from a profit and loss perspective.
So the ability to kind of jump in between
all of those different groups
to have any day where I might come in
and have to do something new is really exciting.
It's one of the coolest parts of the job, actually.
One of the thing we did recently
was just put together what our strategy
is going to be for the entire year.
So again, we were looking at
how was our performance in the past,
we were looking at what our goals are gonna be.
Be that from the executive group
or just the own goals that we put together for ourselves,
and so once we know what those goals are,
and we know how we're gonna measure those goals,
it's really my job to figure out, okay,
how are we gonna go accomplish this strategy?
What things do we need to go get done?
By when do we need to go get them done?
Who do we have to bring together to do that?
And what are the challenges going to be,
and how do we foresee some of those challenges
so that we can, like I said, reach our goals?
So putting together that strategy for the year,
and then along the year, making sure we're
executing on that is a lot of fun,
and it keeps me busy every single day.